HMRC is to improve the quality of its contact processes and provide extra support for those who have suffered bereavement from this month, it has confirmed.
HMRC has confirmed that more than three million tax refunds are to be sent out as of next week - two months earlier than previous years - due to an earlier review of the amount of tax paid for 2011/12 via the Pay As You Earn (PAYE) system.
HMRC's introduction of Real Time Information (RTI) will cause problems for small employers that lack internet access or are not computer savvy, a tax advisory body has warned.
HMRC has apologised after callers were unable to get through to call centres in the days following the Easter weekend, blaming 'extremely high levels of calls' from taxpayers.
